Not to belabor this point any more than it already has been, but I've also been a video professional for more than a few years, and adapting to change/creative problem-solving is pretty much what we do. It's easy for people to instruct you to 'educate' your clients when they aren't the ones expecting repeat business. If it helps, we also keep QT Pro 7 on all of our machines, but I'm not sure that it affects anything. On others, we have to save our 2018 projects back a version and render them out from 2017, or work in 2017 entirely. Having the dual install seems to give 2018 the functionality we need on some machines, but I think that it was never deleted from those machines, which may mean that the codec wasn't deleted. Ask for the functionality to be replaced, at least in Media Encoder, if not AE. If you were unlucky and updated, pester Adobe. I'd do the following (works for us, for now.) If you have a working copy of AE that can output h264 movs, don't touch it. For now, we're not updating Adobe products on half of our systems in order to accommodate these asks. sending us into a tailspin of workarounds. We've been able to deliver them for a decade, but Adobe agrees with him, so we can no longer support that format." They come back to us with "figure it out," meaning we either get them what they need or they do one of two things: pull the job or ride it out with us but don't give us repeat business. movs are buggy, despite your experience over the past ten years. The reality is that we can't go to our clients and say, "Sorry, Rick on the internet says that h264. Our clients (almost ALL of them) always want three deliverables: I've worked in broadcast commercials for 15 years, on high profile work like Superbowl spots and on lots of award-winning campaigns.
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